Terms & Conditions

In these terms and conditions "the Customer" means the individual or organisation placing an order for goods or services with En-Met Pty Ltd.

Our price list is subject to alteration without notice, and may change if exchange rates fluctuate. These terms continue to apply regardless of any discounts which may have been agreed to.

All prices printed are subject to the relevant Goods and Services Tax (GST).

Placing of an order with En-Met Pty Ltd will indicate automatic acceptance of these terms and conditions. Orders placed with value of less than $50.00 will incur a $5.00 accounting fee.

You must pay for goods supplied within 7 days of invoice unless otherwise arranged with En-Met Pty Ltd. Payment will become due immediately if you commit any act of bankruptcy (see the Bankruptcy Act) or you go into external administration (see the Corruptions Law). You must pay us costs (including debt collector's commission) we incur to recover (or attempt to repossess) any goods.

En-Met Pty Ltd may charge the Customer bona fide reasonable costs, including the cost of any bank fees for dishonoured cheques, collection agency, solicitor or other legal or accounting costs incurred in the collection of monies overdue. These costs are to be in addition to any award of costs by a Victorian court of competent jurisdiction.

Export sales are payable in advance before shipment. Customer may elect to pay account directly by bank transfer to our bank: Commonwealth Banking Corporation, East Burwood Branch, account number 063 894 1010 5655 and fax us a copy of the pay-in slip. Alternatively the Customer may elect to pay by MasterCard, Visa or Bankcard.

Cash sales are strictly cash, cleared cheque, MasterCard, Visa or Bankcard on delivery as payment in full when goods are picked up from our store.

Unless the goods listed on a Consignment invoice are returned to En-Met Pty Ltd within seven (&) days for the date of the invoice, the full amount shown on the invoice becomes payable to En-Met Pty Ltd. Should the items on consignment be returned physically damaged, En-Met Pty Ltd reserves the right to claim payment from the consignee for En-Met Pty Ltd to rectify the damage. Until such time as the goods on the consignment invoice are returned to En-Met Pty Ltd or fully paid for, the aforesaid goods remain the undisputed property of En-met Pty Ltd. Please note that a credit adjustment note will be issued on return of the goods in question when warranty has been determined by En-Met Pty Ltd.
Please also note that proof of purchase, including serial numbers, of the faulty goods is to be provided by the Customer when making a claim.

Property in goods supplied will not pass to you until they, and all other goods supplied by us to you, have been paid for in full. If payment is not received once it is due, we may enter any premises where the goods are, or are reasonably thought to be, and repossess them.

Standard thermostat product will be accepted back for credit within 7 days in original condition. Goods received by us in good working order for credit between 7 to 60 days will attract a 20% re-stocking fee. No goods over 60 days from the date of the original invoice will be credited. All goods received for credit must be accompanied with the original invoice. Any unit which is not an En-Met Pty Ltd stocked item will not be credited back without the original manufacturers' approval.

Goods ordered and shipped may only be returned after a Return Materials Authorisation Number (RMA) has been issued by En-Met Pty Ltd; any credit due or repair/replacement under warranty shall be determined after inspection by En-Met Pty Ltd.
A restocking fee equal to twenty (20) percent of the sale price may be applied to goods returned for credit. Except for warranty claims, returns will not be accepted for any reason after sixty (60) days from date of shipment. Goods approved by En-Met Pty Ltd for return must be in new and re-saleable condition as originally delivered, and must be sent freight prepaid unless otherwise arranged in writing with En-Met Pty Ltd. Normally such goods returned within 7 days of delivery will not attract a re-stocking fee.

Warranty on goods supplied is limited to the repair or replacement of the goods due to defects in materials or workmanship for a period equal to that stated by each manufacturer from date of delivery or otherwise stated in writing by En-Met Pty Ltd. It is the Customer's responsibility to ensure that the date code is not defaced, destroyed or tampered with. Travel, living, freight and labour out of En-Met Pty Ltd's premises is not covered, nor are service calls related to product installation.

Unless claims for non-delivery of goods, incorrect delivery of goods and delivery of goods not in accordance with order are notified in writing to En-Met Pty Ltd within seven (7) days from date of delivery, then the said goods are deemed to be in all respects in accordance with the order and the Customer shall be liable for and bound to pay for the goods. Written notices must give details of: (a) invoice number, (b) invoice date and (c) reason for claim.

GST will be charged and collected by En-Met Pty Ltd on behalf of the Commissioner of Taxation unless the goods are being exported from Australia.

Delivery will be at our place of business. The goods are then at your risk, and you are responsible for any loss, damage or deterioration to them. A minimum delivery charge of $13.00 plus GST will apply on all invoices unless the goods are picked up.

Field or workshop services are disbursement costs and are therefore strictly net cash upon completion, pick up or delivery. We do allow approved account holders seven (7) days payment from date of invoice; however no discounts are allowed. En-Met Pty Ltd reserves the right to dispose of any goods held by us 90 days after notification of completion. No discussion will be entered into.

Goods returned for repair should be accompanied by a full report listing the faults found and the work required to be done. No work will commence until the Customer provides En-Met Pty Ltd with an official order number or written authorisation to proceed.
Repairs and quotes which are not accepted or claimed within 90 days from date of notification will be disposed of.

En-Met Pty Ltd undertakes to make every effort to ensure that goods are delivered within the quoted delivery time. Orders for goods not delivered within the quoted delivery time may only be cancelled by the Customer giving En-Met Pty Ltd seven (7) days notice in writing of the intention to cancel such order and providing the goods have been not been delivered by En-Met Pty Ltd within those seven (7) days.

All goods that are not in stock will automatically be placed on back order unless otherwise instructed by the Customer at the time of ordering.

Amendments to these trading terms will not be binding unless made in writing and signed by an authorised officer of En-Met Pty Ltd and the Customer.

Click here to download an En-Met Credit Application Form
En-Met Credit Application Form

Download and print the Credit Application Form, fill it in, & return it to us here at En-Met Pty Ltd!